In this blog post, we will be discussing how mobile apps are transforming the travel industry. With the constant evolvement in the technologies, it has started to create an impact on several other industries as well. Here we will be discussing particularly about travel industry.
Technology, and more particularly the focus of this blog post, mobile apps, have had a huge impact on the travel industry and more importantly have done so in numerous ways. So, let’s explore in more detail.
In order to provide better services to customers and to constantly keep them updated about their offers and packages, travel industry giants provide users with user-friendly mobile apps with countless features.
Benefits like freedom to know about the available rooms or special offers for their next vacation or official tour. There are many reasons for attracting more users to use the mobile app, even though the most significant one is better client service.
Say, if we talk about Apple App Store then it has a “Top Charts” section, the more users the travel industry giants get to use their mobile app, the more “good reviews” the app can get and the higher the app will on the “Top Charts” list.
This may not look like a significant aspect of having a mobile app, even though this show the app to a huge range of people and therefore, it will have more downloads and certainly increase their sales.
If we will look at this from a business perspective then every travel industry giant’s goal is to make as many sales as possible and just maintain a high profit margin, simultaneously offering their clients with both quality experience and a supreme quality service.
With this in mind, same as what most other businesses do with their mobile apps, travel industry giants collect information about the users who use their mobile app. This allows them to understand their requirements, collect customer feedback and finally improve the services that they offer to their clients. This is not just important for the service provider but also for the customers as it ensures that they get the type of services they seek.
Why people use apps?
One most obvious reason is the ease of use that mobile apps provide. They take away the hassle of accessing a website.
If we will consider this point, then apps are developed for a particular reason. Therefore, precise features are added within the app to make the process easy for users to use it easily. On the other hand, in case of websites some aspects of travel websites may not work, while the app can.
Moreover, mobile apps are a lot easier for clients to use on always available mobile phones instead of accessing a website on their mobile phone.
So, overall, we can say that mobile apps are continuously changing many industries and the travel industry is one which is tremendously impacted. Mobile apps allow for a lot smoother travel experience between the service provider and the customer.